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EMG Business Management System Manual

Doc # epsg1026386

Rev. 112

Page 1 of 35

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Document Control Log

REV

NO.

CHANGE SUMMARY

DOCUMENT

OWNER

APPROVER

DATE

APPROVED

112

Updated Document and Fixed Broken Links. Addressed DEKRA NC by

referencing EMG OF as part of AOF. Changed wording to aid clarity in

section 9.6 related to an old system CASPER now Siebel.

Section 8 updated to reflect relationship between AOF and EMG OF.

Section 2.2 Org Chart updated.

Section 4.2. Revised wording related to Infrastructure Org roles and

responsibilities

Kevin Fawl

(BMS Team)

Ted Tucker

13-Nov-2012

Table of Content

Sec#

Topic

ISO9001: 2008 Clause

Page

Introduction

 Purpose, Background, Reference, Scope

4.2.2

Organization, Responsibility and Authority

 Org. Chart

4.1, 5.2, 5.3, 5.4.2b, 5.5.1, 5.5.2,

5.5.3, 5.6.1, 6.1, 5.3

4-6

Business Management System Structure

 Business Management System Architecture (process map)

7.2.1c

7-10

Business Management

 Business Management System (e.g. Quality Policy, Disaster

Recovery, Quality Education, Customer Property, Required

Documents).

 Strategic Planning: Acquisitions, Technology development

 Management Review

 Continual Process Improvement: CPI, Six Sigma

 Manage Technical information: TIS

 Infrastructure Organizations:

 Financial Management

 Human Resources

 Information Technology (IT)/ ERP

 WPS: Plant, Equipment and Facilities Management

4.2.3, 4.2.4, 5.3, 5.6, 6.2.2, 7.2.2,

7.4, 8.1, 8.2.1, 8.2.2, 8.3, 8.5.2,

8.5.3, 7.5.4

4.1c, 4.2.1a, 4.2.1b 5.4.1, 7.1

5.6

5.3b, 5.4.1, 8.2.3, 8.5.1

6.3c, 7.1d, 8.4, 8.5

6.0

5.1, 6.3.c

6.2

6.3, 6.4, 6.1, 6.3

6.3, 6.4

11-16

Marketing

 Marketing Insight/Scanning

 Customer Requirements Definition

 Market Product Road Mapping

 New Product Launch and Execution

 Customer Sales Channel

 Outbound Marketing

 Field Training

 Competitor to Competitor Analysis

5.4, 7.1

5.2, 7.2.1, 8.2.1

7.3

7.2.1

7.2.3

6.2.2

5.4, 8.4

Research and Development

 Product Life Cycle

7.1, 7.3.2, 7.3.5, 7.3.6, 7.3.7

8.2.3, 8.2.4, 8.4, 8.5.1

Sales Management

 Field Sales

 Customer Contact Center

 EMG Customer Data

7.2.1

7.2.2, 7.2.3

18-20

1 2 3 4 5 6 ... 34 35

Doc # epsg1026386 1
Customers 8

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